jillis Privacy Policy 🔒

Last Updated: January 1, 2026

1. Information We Collect

1.1 Personal Information Provided by You

When you register for a jillis account, we collect personal information that you voluntarily provide, including but not limited to: your full legal name; date of birth; residential address; email address; Philippine mobile phone number; government-issued identification details for age and identity verification; payment information such as bank account details, e-wallet identifiers (GCash or PayMaya account information), or cryptocurrency wallet addresses; username and password credentials; and any additional information you choose to provide in communications with our customer support team or through optional profile fields.

1.2 Automatically Collected Information

When you access or use the jillis Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies. This information includes: your IP address and geographic location data; device type, operating system, and browser type; device identifiers and mobile advertising identifiers; access times, page views, and navigation patterns within the Platform; referring and exit pages; game play history, betting patterns, and transaction records; session duration and frequency of visits; and performance data regarding Platform functionality and user experience.

1.3 Information from Third Parties

jillis may collect information about you from third-party sources to verify your identity, prevent fraud, and comply with legal obligations. These sources include: age and identity verification services that confirm your age and validate your government-issued identification; payment processors and financial institutions that facilitate deposits and withdrawals; credit reference agencies for fraud prevention purposes; and publicly available databases and government registries where legally permitted. All third-party information collection complies with applicable Philippine data protection laws and is limited to the minimum necessary for legitimate business purposes.

2. How We Use Your Information

2.1 Account Management and Service Delivery

jillis uses your personal information primarily to provide, maintain, and improve our gaming services. Specific uses include: creating and managing your player account; processing your deposits, withdrawals, and other financial transactions; verifying your identity and age to ensure compliance with legal requirements and prevent underage gambling; authenticating your login credentials and protecting your account from unauthorized access; providing customer support and responding to your inquiries; delivering game content, processing bets, and distributing winnings; managing bonuses, promotions, and loyalty rewards; and maintaining records of your gaming activity for dispute resolution and regulatory compliance purposes.

2.2 Communication and Marketing

With your consent where required by law, jillis may use your contact information to send you promotional materials, bonus offers, tournament invitations, and other marketing communications related to our services. You may opt out of marketing communications at any time by following the unsubscribe instructions included in each message or by adjusting your communication preferences in your account settings. Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your account, such as deposit confirmations, withdrawal notifications, and important service updates.

2.3 Platform Improvement and Analytics

jillis analyzes usage data to understand how players interact with our Platform, identify popular games and features, detect technical issues, and improve overall user experience. This analysis involves aggregating and anonymizing personal information so that individual players cannot be identified. We use these insights to optimize Platform performance, develop new features, enhance game selection, and personalize content recommendations based on your gaming preferences.

2.4 Fraud Prevention and Security

Protecting the integrity of our Platform and the security of player accounts is a fundamental responsibility. jillis uses personal information to: detect and prevent fraudulent transactions, account takeovers, and money laundering; identify irregular betting patterns that may indicate collusion or bonus abuse; verify the legitimacy of withdrawal requests; comply with anti-money laundering regulations and know-your-customer requirements; and cooperate with law enforcement investigations when legally required to do so.

2.5 Legal and Regulatory Compliance

As a regulated gaming operator, jillis is subject to various legal and regulatory obligations that require the collection and retention of personal information. We use your data to: comply with Philippine gaming regulations and licensing requirements; respond to lawful requests from government authorities, regulators, and law enforcement agencies; enforce our Terms and Conditions and investigate potential violations; defend our legal rights in disputes or litigation; and maintain records as required by applicable laws, including tax regulations and financial reporting requirements.

3. Information Sharing and Disclosure

3.1 Service Providers and Business Partners

jillis engages third-party service providers to perform functions on our behalf and support Platform operations. These service providers may have access to your personal information only to the extent necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security. Categories of service providers include: payment processors that facilitate deposits and withdrawals; identity verification services that confirm your age and identity; game providers that supply casino games and betting content; customer support platforms that enable our support team to assist you; cloud hosting services that store data and provide computing resources; and marketing and analytics providers that help us improve our services and communicate with players.

3.2 Legal Requirements and Protection of Rights

jillis may disclose your personal information when required by law or when we believe disclosure is necessary to: comply with legal obligations, court orders, or regulatory requirements; respond to lawful requests from government authorities or law enforcement agencies; protect the safety, rights, or property of jillis, our players, or the public; enforce our Terms and Conditions and investigate potential violations; prevent or investigate fraud, security breaches, or other illegal activities; or defend ourselves in legal proceedings or disputes.

3.3 Business Transfers

In the event that jillis undergoes a merger, acquisition, reorganization, or sale of all or substantially all of its assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or prominent notice on our Platform before your information becomes subject to a different privacy policy, and you will have the opportunity to delete your account if you do not wish your information to be transferred.

3.4 No Sale of Personal Information

jillis does not sell, rent, or trade your personal information to third parties for their marketing purposes. Any information sharing described in this Privacy Policy is limited to the specific purposes stated and subject to contractual obligations that protect your privacy rights.

4. Data Security Measures

jillis implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes: 256-bit SSL encryption for all data transmitted between your device and our servers; secure, encrypted storage of all personal information in databases protected by multiple authentication layers; regular security audits and penetration testing conducted by independent cybersecurity firms; restricted employee access to personal information based on role-specific needs and subject to confidentiality agreements; automated monitoring systems that detect and respond to suspicious activity or potential security breaches; and regular backup procedures to prevent data loss. While we employ industry-leading security measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

5. Data Retention

jillis retains your personal information for as long as your account remains active and for a reasonable period thereafter as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include: account information and transaction records are retained for at least five (5) years following account closure as required by Philippine financial regulations; customer support communications are retained for three (3) years for quality assurance and dispute resolution; marketing consent records are retained indefinitely to ensure we do not inadvertently contact individuals who have opted out; and aggregated, anonymized data that cannot identify individual players may be retained indefinitely for analytical purposes. Upon expiration of the relevant retention period, we will securely delete or anonymize your personal information in accordance with applicable law.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to access the personal information we hold about you and to request correction of any inaccurate or incomplete information. You can view and update most of your account information directly through your jillis account settings. For information that cannot be accessed or corrected through your account, you may submit a request to our customer support team.

6.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. To exercise this right, please contact our customer support team with your request, and we will provide your data within thirty (30) days, subject to identity verification.

6.3 Deletion and Account Closure

You may request deletion of your personal information and closure of your jillis account at any time by contacting customer support. Upon receiving your request, we will close your account and delete your personal information, except to the extent we are required to retain certain information to comply with legal obligations, resolve disputes, or prevent fraud. Please note that deletion of your account is irreversible and will result in the permanent loss of access to your gaming history and any remaining account balance.

6.4 Marketing Opt-Out

You have the right to opt out of receiving marketing communications from jillis at any time. You can unsubscribe from promotional emails by clicking the unsubscribe link included in each message, adjust your communication preferences in your account settings, or contact customer support to request removal from marketing lists.

7. Cookies and Tracking Technologies

jillis uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize your browser and remember certain information. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). You can control cookie settings through your browser preferences, though disabling certain cookies may limit your ability to use some Platform features. Our use of tracking technologies includes: essential cookies required for Platform functionality, such as maintaining your login session and processing transactions; analytics cookies that help us understand how players use the Platform and identify areas for improvement; and preference cookies that remember your settings and personalize your experience.

8. Children's Privacy

jillis is strictly prohibited for individuals under twenty-one (21) years of age. We do not knowingly collect personal information from minors. If we become aware that a user is under the legal gambling age, we will immediately suspend the account, void all bets, and delete the personal information, except as required for regulatory compliance and fraud prevention. Parents or guardians who believe their child has provided personal information to jillis should contact us immediately so we can take appropriate action.

9. International Data Transfers

jillis primarily operates within the Philippines and stores personal information on servers located in the Philippines or in jurisdictions with adequate data protection standards. In certain circumstances, your personal information may be transferred to and processed in countries outside the Philippines for purposes such as cloud hosting or technical support. When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law, including the use of standard contractual clauses and data processing agreements with third-party service providers.

10. Changes to This Privacy Policy

jillis reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on our Platform with a revised "Last Updated" date and, where appropriate, by sending you an email notification. Your continued use of the jillis Platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Privacy Team through the following channels: Email: [email protected] (mark your message "Privacy Inquiry" in the subject line); Live Chat: Available 24/7 through the jillis Platform; or Mail: jillis Privacy Department, Metro Manila, Philippines. We are committed to addressing your privacy concerns promptly and transparently and will respond to all inquiries within thirty (30) days of receipt.